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Frequently Asked
Questions:
Q.
What are your store hours of operations?
A.
Our facility office hours are
9:30 am - 6:00 pm Monday thru Saturday, with the exception of 2
facilities:
Our location at 6611 Southpoint Parkway office hours are 8:00 am - 8:00
pm Monday thru Sunday.
Our location at 11041 Beach Boulevard office hours are 9:30 am - 6:00 pm
Monday - Friday and 7:00 am -
6:00 pm Saturday & Sunday.
Call and speak to a LIVE storage expert 7 days a week 8am - 8pm
(Sunday
8am - 5pm)
(est)
1-877-We-Store
Q.
What is the difference between an online
reservation
and online
rental?
A.
An online reservation is a request to hold a specific size unit for up
to 30 days. We will mark that size
reserved for you
thru your anticipated arrival date. You will still need to complete your
paperwork and
payment upon arrival.
An online rental is the act of completing your paperwork and payment
online prior
to
your
arrival.
The unit is now in your name.
The benefit of doing so prior to your arrival is so you can
expect to
spend only
a few minutes in the office rather than 15-20 completing the
movein.
Upon
your arrival, you will need to show a state issued id card in your
name and sign the documents in person.
If you did not pay online
at the time of your rental (optional) you will need to make payment upon
arrival
(or within 3 days prior) of the rental or your rental will be voided.
You will receive your security code
(for access) upon your arrival.
Q.
Why am I having trouble submitting the
paperwork for an online
rental?
A.
To submit the paperwork electronically, we use Adobe PDF documents. It
is required that you use the
latest version of Adobe Reader (which can be
downloaded here). If
you click on "click here to send" and
you get a message "operation not allowed" or "you need to be in a web browser" then you
need a later
version of Adobe Reader (free).
Q.
How do I make a
reservation?
A.
Click on either the link highlighted in the above question, or in the menu link
above.
Choose the location you want by clicking
on the location, and the information relating to that
particular location will appear. There, you will be able to place a reservation.
Q.
Why do I
need climate control?
A.
If you are storing temperature sensitive items such as a leather couch or a
piano.
Q. Why am I having trouble
submitting my payment online?
A.
The most common reasons the card was declined are:
-
The address typed in does not
match that of the billing address of the credit card
EXACTLY (DR
vs DRIVE)
-
The CVV number on the back of
the card is wrong or left off
-
Typed in the wrong expiration
date
-
The name is not spelled exactly
as that of the billing on the credit card
-
May
have security features built into the card preventing from
making an online purchase
Q.
Do you offer RV & Boat storage?
A.
Yes. Please visit
www.JacksonvilleBoatStorage.com.
Q.
Why would I
need 24 hour access?
A.
One
word: Convenience.
Q.
What
discounts do you offer?
A.
Please check each location's page for applicable specials applying to
that facility.
Q.
What sizes
are available?
A.
We
have many different sizes to suit your needs. From the smaller 5'x5'
closet-sized unit
to the RV storage units,
we have it all! See our
Sizes page.
Q.
What prices do you offer?
A.
Prices vary from facility to facility based on many
different factors.
Please click on the link to the facility you are interested in for
current
prices.
Q.
What payment plans do you offer?
A.
You can pay by Visa, MasterCard, Check, Money Order, or Cash. You can have a
bill
sent monthly ($2 fee). We can also deduct payments automatically from your
credit card (requires a written request).
Q.
Is there a deposit?
A.
No. However, there is a first-time nonrefundable $19 administration fee.
Q.
What about insurance?
A.
All customers store at their own risk. We do
not offer insurance ourselves, but we do provide you
with a 3rd party
insurance provider. All facilities offer details on the 3rd party
Insurance coverage.
Q.
What about security?
A.
All facilities have resident managers that make frequent rounds. Access is
controlled by
a computerized gate system. You keep the lock and key, so only you can get into
the unit.
Q. How can I dispute a charge on my account, such as a late fee?
A. You must complete a DISPUTE FORM and turn it in to the local manager, where it
will be reviewed by the area supervisor. You may download a copy from HERE, complete it,
sign it, copy your photo id on the back and mail it in to the local facility where you have the dispute with.
From there, you will be contacted within 14 business days with the resolution to your dispute.
Q. How can I make a complaint?
A. For any complaint you have, for any reason, the quickest way is to send an email to us at
COMPLAINTS@ATLANTICSELFSTORAGE.COM
and you will hear back from us promptly.
Q.
Do you have any helpful tips on packing & storing?
A.
Yes.
Please
click here
to view them.
Q.
How can I leave feedback or let someone know how my visit went?
A.
Please
click here
to leave feedback.
Q.
Do you offer any type of Referral programs?
A.
Yes we do. Please
click here
to learn more.
Q.
Where can I find any information about your auctions?
A.
Please visit our auction page
www.atlanticselfstorage.com/auctions.
Q.
Where can I find any information about your privacy policy?
A.
Please click here to
view our privacy policy.
If you are experiencing any problems with our payment server or website,
please click here
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