Question 1

Is insurance required?

Accepted Answer

Yes. While our facilities take many precautions against damage or loss, we cannot control unforeseen circumstances, conditions, or potential disasters. Homeowner’s or Renter’s insurance policies are accepted with an active Declaration page presented at the time of rental agreement. Customers are strongly encouraged to check with their insurance provider to ensure that off-site storage is covered in their policy. If your insurance doesn’t cover items in off-site storage, we also offer SBOA Tenant Insurance which is a simple and inexpensive way to protect belongings from the unexpected.

Question 2

Can you accept packages for me?

Accepted Answer

Yes. We can accept small packages on your behalf. Inquire at your facility for specifics, rules, and details.

Question 3

During what times can I access my stored items?

Accepted Answer

We provide an individual access code that allows 24-hour access at most facilities, 365 days a year, as long as your unit is current on its rent. Loss of power to the property or emergency conditions may temporarily suspend access at some times. Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure over lock removal until the next business day. Please check with your specific facility either over the phone, in-person, or online to confirm access hours. Some facilities have limited hours of operation and access.

Question 4

What are your office hours?

Accepted Answer

Most of our offices are open 9:30am to 6pm Monday through Saturday. Also be aware that emergencies can occur at the last minute and may affect office and/or customer access hours. We will always do our best to post notices if/when these situations occur. We close all facility offices in observance of the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Thanksgiving Day, Christmas Day. We also close early on Christmas and New Year’s Eve.

Question 5

What is the difference between office hours and customer access?

Accepted Answer

Office hours are when our staff is available to assist you with your storage needs or packing or moving supplies. Customer access are the hours when you’re able to gain entry to access your belongings via unique pin code entry.

Question 6

Do you supply locks?

Accepted Answer

Yes. We sell packaged disc locks at each of our locations. You will be the only one with a key to your unit. Atlantic Self Storage does not retain “master” keys. It is a requirement of our rental agreement that all customers secure their rented unit at the time of rental. Customers must also remove the purchased lock at time of vacate.

Question 7

Are there any items I cannot store?

Accepted Answer

Yes. Prohibited items include, but are not limited to perishable goods, flammable materials, explosives and other dangerous materials, and any item(s) that violates any county, state, or federal law(s). Please inquire with one of our Storage Experts about items that are restricted from being stored on our properties as outlined in our rental agreement.

Question 8

How much notice do I need to give to vacate?

Accepted Answer

We require at least 15 days written notice to vacate your unit. Once you have removed all your stored items, remove the lock and leave the unit door open and inform the office in-person, phone or email so we know it is empty.

Question 9

What is the difference between inside and outside storage units?

Accepted Answer

Our inside units are typically located inside a building within the property. Some of our locations are multi-story buildings which are accessible via elevators and wide corridors. You can use our carts to help transport your items to your unit at select locations. Outside units are ground level access and normally have drive-up access directly to your unit.

Question 10

What are drive up units?

Accepted Answer

A drive-up unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing large, heavy items or equipment since you have the ability to load your belongings directly from a vehicle or truck.

Question 11

Are there lights in the storage unit?

Accepted Answer

Some locations have units with a light inside the unit making it easier to the locate the things you are trying to find. Additional lighting products are available for sale in most of our offices.

Question 12

Are all Atlantic Self Storage locations priced the same?

Accepted Answer

No. Each site is priced differently depending on the product and market conditions at that location.

Question 13

What is a Resident Storage Expert?

Accepted Answer

Most of our sites have a “Resident Storage Expert team” which means the facility employee(s) has an apartment as part of the facility.

Frequently Asked Questions

Is insurance required?

Can you accept packages for me?

During what times can I access my stored items?

What are your office hours?

What is the difference between office hours and customer access?

Do you supply locks?

Are there any items I cannot store?

How much notice do I need to give to vacate?

What is the difference between inside and outside storage units?

What are drive up units?

Are there lights in the storage unit?

Are all Atlantic Self Storage locations priced the same?

What is a Resident Storage Expert?

What information and documentation do I need to provide to rent a storage unit?

Do you offer parking for the storage of RV, Boats, Cars, & Motorcycles?

What information and documentation do I need to rent a vehicle space?

Can I buy boxes and other moving or packing supplies from Atlantic Self Storage?

What is an Admin Fee?

What size storage unit do I need?

Do I need to provide my full Social Security Number?

How old do I need to be to rent a storage unit at Atlantic Self Storage?

Can I pay with a check?

What happens if I lose my lock keys or cannot open my lock?

Are you locally owned?

Do you offer military discounts?