FAQ for our self storage units

Frequently Asked Questions

Do I have to have insurance?

Yes. Our facilities take many precautions against damage or loss but cannot control unforeseen circumstances, conditions, or potential disasters. We offer SBOA tenant insurance which is a simple and inexpensive way to protect belongings from the unexpected. Homeowner's or Renter's insurance policies are accepted with an active Declaration page presented at the time of lease. Tenants are strongly encouraged to check with their insurance provider to ensure that off-site storage is covered in their policy.

Can you accept packages for me?

Yes.  We can accept small packages on your behalf. Inquire at your facility for specifics, rules, and details.

During what times can I access my stored items?

We provide an individual access code that allows 24 hour access, 365 days a year as long as your unit is current on its rent. Loss of power to the property or emergency conditions may temporarily suspend access at some times. Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure over lock removal until the next business day. Please check with your specific facility by calling or visiting the appropriate page to confirm access hours. Some facilities have limited hours of operation and access.

What are your office hours?

Most of our offices are open 9:30am to 6pm Monday through Saturday. Select locations are open 10am to 4pm on Sunday. Be sure to call the facility that your are interested in to confirm office hours or check the specific site page here at Atlanticselfstorage.com.

We close all facilities in observance of the following holidays: New Year's Day, Easter, Memorial Day, Independence Day, Thanksgiving Day, Christmas Day. We also close early on Christmas and New Year's Eve. 

What is the difference between office hours and gate access?

Office hours are when our staff are able to assist you with your storage needs or packing or moving supplies. Gate access is when you are able to gain entry to access your belongings.

Do you supply locks?

Yes. We sell packaged disc locks at each of our locations. You will be the only one with a key to your unit.

Are there any items I cannot store?

Yes. Please inquire with one of our Storage Experts about items that are restricted from being stored on our properties as outlined in our lease agreement. Prohibited items include, but are not limited to: Perishable Goods, Flammable Materials, Explosives and other Dangerous Materials, and any item(s) that violates any county, state, or federal law(s).

How much notice do I need to give to vacate?

We require 15 days written notice to vacate your unit. Once you have removed all of your items – remove the lock and leave the door to the unit open so we know it is empty.

What is the difference between inside and outside storage units?

Our inside units are typically located inside a building within the property. Some of our locations are multi story buildings and these are accessed by elevators and wide corridors. You can use our dollies and carts to help transport your items to your unit at certain locations. Outside units are ground level access and normally have drive up access direct to your unit.

What are drive up units?

A drive-up unit is a ground floor or outdoor unit that has its own loading area. These units are ideal for storing your large, heavy items or equipment as you have the ability to load your belongings directly from a vehicle or truck.

Are there lights in the storage unit?

Some locations have units with a light inside the unit making it easier to the locate the things you are trying to find. Additional lighting products are available for sale in most of our offices. 

Are all Atlantic Self Storage locations priced the same?

No. Each site is priced differently depending on the product at that location.

What does the term On Site Manager mean?

Most of our sites have an “on site Manager” which means the employee, usually the facility manager, has an apartment as part of the facility.

What information and documentation do I need to provide to rent a storage unit?

You need to bring one of the following at time of rental: state issued identification card, driver's license, or passport. You will be required to provide your full legal name, social security number, and at least two emergency contacts as well. A debit or major credit will be placed on file for monthly billings.

Do you offer parking for the storage of RV, Boats, Cars, & Motorcycles?

Yes. Specific locations are able to offer storage (inside and outside) for RV’s/boats/cars and motorcycles. Please call 1-877-WE-STORE to find the nearest Atlantic Self Storage in your area.

What documentation do I need to rent a vehicle space?

You need to bring one of the following at time of rental: state issued identification card, driver's license, or passport. Also, you will need to provide a vehicle title or registration , in the name of the tenant renting, that matches the name on the provided identification. Proof of current insurance is required as well. You will be required to provide your full legal name, social security number, and at least two emergency contacts. A debit or major credit will be placed on file for monthly billings.

Can I buy boxes and other moving or packing supplies from Atlantic Self Storage?

Yes. We have a wide variety of packing / moving supplies available at each of our 45+ locations.

Can I rent a truck from Atlantic Self Storage?

Yes. We have 7 locations that host our trucks. We rotate them occasionally to provide maximum coverage to the entire Jacksonville market. Any one of our facilities can make a reservation. Contact any of our 45+ locations to inquire about specific truck hosting sites and availability. Schedule your move today!

What is a Storage Value Pack?

All of Your Basic Storage Needs! High Quality Disc Lock, Hanging Damprid Moisture Absorber, Heavy Duty Dust Cover. Highly Recommended for Purchase with Every New Storage Rental!

What is an Admin Fee?

A one time fee of $19.00 plus tax is applied at the start of each new rental. This fee helps to balance the administrative costs involved with completing the lease packet.

What size storage unit do I need?

Contact a Storage Expert at any one of our 45+ locations to discuss your storage needs and receive tips and advice on the best fit for you. Stop by any location to take a tour of our product offerings.

Do I need to provide my full Social Security Number?

Yes. A government issued identification and a full Social Security Number are required to rent a storage unit with Atlantic Self Storage.

Atlantic Self Storage

877-937-8673

7880 Gate Pkwy Ste 300 Jacksonville, 32256